We offer completely free delivery on every product to anywhere in the world! No minimum order, click here for express shipping options
Stay in control of your payments and save, Prepaid is the cheapest solution for travelers !
SIM CARD Refunds / Returns
important: Disable data services on your device until you buy a data plan, pay as you go rates for data services are very high !
Upon receipt of a proper payment and complete request from you for a Top-Up the Top-Up will be added to your prepaid account balance remotely within 3 hours or at a later date if chosen, we will forward an electronic request to the relevant mobile network operator to provide a credit of the amount transferred for the benefit of the pre-paid mobile phone number nominated by you. You will receive notification via SMS and Email once the topup is added to your SIM card.
If you need to cancel the topup please notify us within 24 hours from the time of the transaction ONLY if you have NOT already start using the topup. The mobile network operator shall be solely liable to you in respect of the provision of the mobile services to which the Top-Up applies, NO REFUNDS OR RETURNS ARE PERMITTED AS THIS IS A DIRECT TRANSFER. THE TOP-UP CANNOT BE TRANSFERRED TO A DIFFERENT NUMBER, WE ARE NOT RESPONSIBLE IF YOU ENTERED THE WRONG PHONE NUMBER FOR THE TOPUP OR IF THE CREDIT WAS USED ON DATA SERVICES BY MISTAKE ! ( In most cases the provider will credit you if the mistake happened one time)
PREPAIDISRAELISIM.COM is an independent entity appointed by mobile network operators to act on their behalf to facilitate the purchase of Top-Up. Subject to your compliance with the Agreement and provided you have not acted fraudulently or in a negligent manner, we shall accept liability for the non-execution or defective execution of a Top-Up effected through the Website but such liability shall be limited to the amount of the unexecuted or defectively executed Top-Up.
If you used the credit for internet by mistake or you can contact the provider from the sim card within 1 week to reclaim your lost credit, not all providers will agree to refund !
We cannot refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service. There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered. We cannot refund minutes used for calls to Customer Service. A call made to Customer Service or voice mail will be billed at the same rate as a regular call made from the country in which you are located. There will be no refunds for Internet data usage. If the charge occurred then data was moved and you were charged accordingly. There will be no refunds for Personal Extra Numbers once ordered. There will be no refunds for discount call or text plans once activated.
All charges and rates for services, as published on our web site www.prepaidisraelisim.com. All calls are charged at 1 second increments, if you don't use the full minute you will only get charged for part of the minute rate.
Roaming relies on the telecommunications systems of foreign networks, over which we have no control. We cannot therefore offer any warranties, express or implied, concerning the quality of roaming services.
Rates and coverage are subject to change at any time with or without notice.
All prepaid SIM cards in Israel are blocked for roaming by default therefore you will not get a signal in the outside of Israel.
You can use the Israeli SIM card for roaming in a different country only for calls and SMS messages !
When you are in Israel you must contact your service provider from the SIM card and ask them to open the line for international roaming services.
Opening the line for roaming is not recommended since the fees are very high see below costs, you need to have regular credit on your main account balance for roaming usage, the plans will not work while roaming.
Outgoing calls to Israel 24.90 NIS
Outgoing Local calls 19.90 NIS
Outgoing international calls 30.00 NIS
incoming calls 19.90 NIS
Outgoing and incoming SMS 3.50 NIS
If you are also traveling to different countries you should get a local sim card for that country, the point of purchasing a prepaid SIM card is to avoid international roaming fees.
Prepaid Cellcom SIM card for Israel, also available in Micro SIM and Nano size SIM
MAKE SURE YOUR PHONE IS UNLOCKED !
The SIM card does not include any credit, topup for credit or plan on the order page and choose the start date for the plan, we will schedule the topup activation after processing your order and ship your sim straight away.
♦ works with any unlocked device ♦ Have your own permanent Israeli phone number with free incoming calls and sms from any country ! ♦ the sim card will stay valid forever if a call is made once per year.
Activated & menu language set to English ♦ includes Local Israeli Phone Number (052 Prefix) ♦ Good Coverage nationwide.
Including: SIM Card Case ♦ Iphone Pin ♦ English user guide
The SIM is setup for English and activated before we ship them, to change default menu language dial *777 ext. 9, when you arrive in Israel just insert the SIM card into your phone and your good to go.
Get a local phone number to ring on your phone in Israel, click here for more info
Shipping to the USA, Canada and Israel will be delivered within 5 - 7 business days, Worldwide: Within 14 business days
|Cellcom 3G SIM card|
|Calls to Cellcom lines||1.15₪ - 0.30¢|
|Landlines and other Israeli lines||1.19₪ - 0.31¢|
|Peak hours between 6AM-6PM - Friday 7:30 - 4PM, to all lines||1.13₪ - 0.29¢|
|SMS/MMS (within the Cellcom network)||0.67₪ - 0.18¢|
|SMS/MMS (outside the Cellcom network)||0.70₪ - 0.19¢|
|Video calls, DATA transfer (air time)||0.49₪ - 0.12¢|