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Frequently Asked Questions

Israel Prepaid FAQs

How to get started

PREPAID ISRAELI SIM EASY ORDERING

Start at Number 1 and ordering your Israeli sim is a snap, click here to watch a video tutorial 
1. Select a Company (provider) and review the plans offered, click
here to compare rates.
2. Select a Sim Size. Standard, Micro, Nano to fit your phone .
3. Choose your Topup Plan and select the start date.
4. Pay and check out

We will schedule activation after processing your ordering and ship your sim straight away.

The SIM card is yours to keep and will stay valid forever as long as a call or text message is either sent or received once per year.

The price for all SIM cards are $20 including free shipping worldwide, on the order page for the sim card you will have the option to add credit or a plan. click here to purchase a SIM card.

Which SIM Card to buy ?

The rates are basically the same with Orange and Cellcom, the difference is about 1 cent depending on whether you are texting or calling, using the Pelephone prepaid sim card is 50% cheaper but you will get charged 9.99 shekel every 30 days, you only pay the monthly charge if you have credits, note that Pelephone requires a phone with the UMTS 850/2100 3G band. click here to compare rates.

 

You can look through the topup plans to find the plan that fits your needs then you will know which provider to go with, you can add regular credit that stays valid for 1 year or topup with a plan, each provider offers a variety of bonus plans and unlimited plans, we recommend buying a plan and not pay as you go.

 

Note that Pelephone offers the cheapest unlimited plans and Cellcom is the only providers that offer unlimited calls to 5 countries with the unlimited plan that includes 15GB.

How to activate the sim card

All Prepaid SIM Cards are activated before we sent them to the customer, the Topup plan is also activated automatically therefore there is no need for you to do anything, when you arrive in Israel just insert the sim into any unlocked phone and your good to go.

If the SIM was not activated please follow for instructions below.

 

For orange: Dial *111 and wait for a message that sais your sim card has been activated, the call will then disconnect and send you a text message.

For Pelephone: Dial *111 ext. 1 to activate the Talk’n;go prepaid plan

 

The rates for local calls with the Pelephone Talk'n'Go prepaid plan is 50% cheaper but there is a ₪9.99 monthly charge, the first monthly charge will be at the day you sign up to this plan, then every 30 days at the same date it will charge your balance the monthly fee.
If you do not have enough money in your account it will only charge when you refill your balance, you will not get charged retroactive !

How to Topup (add credit)

Easy to topup with vouchers sold nationwide or online with our topup service by clicking here 

 

When you place the order for credit or a plan you are required to enter the phone number of the SIM card you want to topup,  under the phone number you are required to enter a start date,  choose the start date you wish to start using the plan and we will schedule the plan to be activated on the date chosen.

 

If you need the plan for more than 30 days you can purchase more then 1 plan and we will have the plan reactivated on the day the old plan expires, you will receive confirmation via SMS and Email ones the plan is activated.

 

I need a Micro/Nano SIM card

Use the checkbox on the order page to select the type of SIM card you need (Micro or Nano size SIM card) and we will have the SIM cut with perfect accuracy using a SIM cutter, this service is free of charge.
 

 

Will the SIM card expire ?

All Prepaid Israeli SIM cards will stay valid forever as long as a call or text message is sent from the sim card once per year, data usage will also keep the SIM card active, to keep the sim active while you are not in Israel you need to topup every 12 months, If your credit expired you can contact the provider from the sim card within 6 months from the time the credit was expired to reclaim your lost credit. 

 

The provider has the right to disconnect your phone line if there is no credit or activity with the line for over 12 months but they sometimes leave the sim active for longer, you can check if the SIM card is still valid by contacting the provider and ask them if the sim card phone number matches up with the serial number.

 

019Mobile sim cards will expire after 6 months if the sim card is not used.

 

For Orange call +972-747054018

For Cellcom call +972-529986919

For Pelephone call +972-507077766

For 019Mobile call 1800-019-019

 

We recommend registering the SIM card under your name with the provider by going to the service center in Israel, if the SIM card is under your name you will never lose the number even if you lost the SIM card, Orange customers can call customer support by dialing *111 ext. 0 and ask them for a "Big Number", you choose a 4 digit code over the phone instead of going to the service center to register the sim card under your name.

Shipping Information

Shipping is FREE on all orders !

 We offer completely free delivery on every product to anywhere in the world!  No minimum order.

Shipping to the USA and Israel will be delivered within 5 - 7 business days via first class mail.
USA expedited shipping via UPS: 2 day mail $15 - overnight mail $25

Worldwide: Within 14 business days, via international first class mail
EMS international expedited shipping 5 - 7 days for $40

Shipping to Europe will usually arrive within 10 days

24 Hour courier shipping for $20 (Israel only)

Hotel Delivery
Are you visiting the Israel and staying at a Hotel? We can deliver your sim card to your hotel and have it awaiting your arrival. We will ship your sim directly to the hotel via courier service for only $20 and have it  hand delivered within 24 hours at the front desk. your SIM card will be ready for use upon arrival, when you get the package simply insert the sim card and begin use.

You will receive email notification when the order ships, and when the order arrives. You will know its there waiting for you and the person who signed for the package. Look for the courier service in the shopping during checkout. 

Phone Compatibility

The Cellcom and Orange 3G SIM cards are compatible with all phones on the market including older 2G phones and the new, The Pelephone SIM card will only work on the 3G network, click here to check if your device is compatible with any of the Frequency's listed in the table below.

 

We guaranty "Cellcom" to work with any unlocked Cellphone (including Verizon and Sprint) for all services Calls, SMS, MMS and DATA, If you are unsure whether your phone is compatible or not go with Cellcom !
Cellcom has better rates and coverage since they are the second oldest provider in Israel.

 

 Network 

 Coverage

 Available Services

 Frequency

 


Cellcom

 
GSM/GPRS Coverage 

UMTS coverage

  •   Voice
  •  3G/Data 
  •  EDGE
  •  SMS

 
UMTS 2100;850
GSM 900/1800



Orange


GSM/GPRS coverage 
UMTS coverage

  •   Voice
  •  3G/Data 
  •  EDGE
  •  SMS



UMTS 2100
GSM 900/1800



Pelephone


UMTS 3G coverage

  •   Voice
  •  3G/Data 
  •  SMS


3G ONLY 
UMTS 850/2100

Most important is to make sure your phone is unlocked, Contact your service provider from home before purchasing a prepaid SIM card and ask them if your phone is "unlocked" or ask them to provide you with the unlock code for your phone.

 

If you to check whether your phone is locked or not, test it with a SIM card from a service provider other than your own, If the phone is locked you will see an error message when you turn on the phone or a message prompting you to enter a subsidy code. 

 

If you cannot get your phone unlocked you can purchase a simple low cost phone on our website that is already unlocked, if you want to pay to unlock your phone we recommend using Global Unlock, click here to visit there site, for more information about unlocking your phone click here

 

It is also important you make sure your phone compatible with one of the bands (frequency) on the list, click here to look up your device for compatibility. 
 

Click here to view all the covarage maps

Will the SIM work outside Israel ? (Roaming)

All prepaid SIM cards in Israel are blocked for roaming by default therefore you will not get a signal in the outside of Israel.

 

You can use the Israeli SIM card for roaming in a different country only for calls and SMS messages ! 

 

When you are in Israel you must contact your service provider from the SIM card and ask them to open the line for international roaming services.

 

Opening the line for roaming is not recommended since the fees are very high see below costs, you need to have regular credit on your main account balance for roaming usage, the plans will not work while roaming. 

 

Outgoing calls to Israel 24.90 NIS
Outgoing Local calls 19.90 NIS
Outgoing international calls 30.00 NIS
incoming calls 19.90 NIS
Outgoing and incoming SMS 3.50 NIS

 

With Orange incoming SMS is free worldwide but you need to have credit on the sim card.

 

If you are also traveling to different countries you should get a local sim card for that country, the point of purchasing a prepaid SIM card is to avoid international roaming fees.

Which payment method can i use on checkout

You do not need a Paypal account to order on our web site !, during checkout you have the option to pay via Paypal, ones you are redirected to Paypal you also have the option to use a credit/debit card for payment.

 

PayPal accepts all major credit cards from Visa, Mastercard, American Express, Discover and AMEX.

PayPal credit cards.

 

If you find your credit card is not being accepted with a message such as "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." it might be due to one of the following reasons:

 

Your card is associated with a specific PayPal account, and you're not logging in with that particular account.

Your card was associated with a PayPal account that has since been closed.

You've linked the card to a PayPal account, but have not yet confirmed it.

You've exceeded your card limit with the PayPal system.

Your email address is raising a red flag in PayPal's system.

Your browser is not accepting cookies. You should clear any existing cookies and try again.

What is my phone number ?

There is a sticker on the sim card with a 10 digit phone number starting with 05, the phone number will also be emailed to you.

If you lost the number you can hear your number by calling the automated system.

 

For Orange: Dial from your Orange SIM card *111 ext. 6 to hear your number.
For Cellcom: Dial from your Cellcom SIM card *777 ext. 4 to hear your number.
For Pelephone: Dial from your SIM card 0505010000 select English and press 1 to hear your number.

FOR 019Mobile: Dial from your 019Mobile sim card *725

Change SIM card language

The SIM card system default menu language will be setup for English, if you would prefer a different language follow the instructions bellow.

 

you can also change the language on your own, follow the instructions below.

 

Cellcom
Dial *777 ext. 9 then and press 4 for English

Orange 
Dial *111 ext. 7 then press 4 for English

Pelephone
Dial *999 ext. 2-3-1

Data speed limitation policy

All providers have a speed limitation policy of fair data usage, this policy applies to unlimited data plans, the provider determines how much data is considered fair data usage, the fair usage limits for this plan, If you exceed the Fair use Policy the speed limitation will apply and the internet speed will then slow down by approximately 80% for the remainder of the 30 day period, the reason for this policy is so it doesn't negatively impact the quality of service for all customers.

Copy contacts to your SIM card

You can copy your contacts to the SIM card simply by going to contacts then press the options key and select export/copy, you can also download the android app by clicking here

Calling International

We recommend dialing with the 018 or 019 prefix depending on the country your calling, click here to get the full list of rates and information for international dialing from your prepaid sim card.

With the Cellcom unlimited plan you need to dial 1833-013

israel prepaid sim card dialing instructions for international calls

Orange "Bigtalk" FAQ

Checking account balance

Dial *111 ext.1 at any time from your prepaid Orange sim card. or dial *111# to get your current balance sent to you by SMS free of charge.

Press 1 after you hear the main account balance for the bonus plans and data plans on your account.

There is no other way to find out your account balance !

Checking voice mail

Dial *151 from your prepaid SIM card or hold down the '1' key.
If prompted to enter a password then your default password is 1111#. The password will only be necessary when checking your voicemail from a different phone. The instructions will guide you through the voice mail menu.
To check your VM from a different phone dial your phone number, when the VM picks up press pound then enter your password when instructed to.

Change menu language

Dial *111 ext. 7 and make your selection (1) Hebrew (2) Russian (3) Arabic (4) English (5) Chines, for more language settings dial *159

Receiving local & international calls

Dialing to your Orange SIM card from and Abroad: 

The israeli sim card phone number for all networks have 10 digits is 054-xxx-xxxx

From Israel: your number will be dialed as usual, just as if you were in Israel: 054-xxx-xxxx

From abroad: dial Israel's country code followed by the phone number, including dialing code, omitting the zero: +972-54-xxx-xxxx

For  example: 011-972-54-xxx-xxxx

Get a local phone number to ring on your phone in Israel, click here for more info.

Phone Requirements

The Phone must be unlocked and capable of functioning in the GSM/UMTS bands.UMTS 2100 - GSM 900/1800

Using your SIM card abroad

 

The Israeli Prepaid SIM cards are only for use in Israel !

All prepaid SIM cards in Israel are blocked for roaming by default therefore you will not get a signal outside Israel, we can have the SIM card opened for roaming but that is not recommended since the fees are very high.

You need to have regular credit on your main account balance for roaming usage, the plans will not work while roaming.

While roaming you will only have access for calls and incoming SMS, any other service like sending SMS,MMS,DATA will not be available.

To sign up for the Orange International roaming service, call *111 from your personal Orange device toll free, Or dial 1-800-672643 from any other phone.

During your stay abroad you will be able to receive incoming calls and text messages, and make outgoing calls on certain networks (you cannot send text messages or to use cellular data while roaming abroad).

The roaming service will be available as long as your account has credit. Receiving incoming text messages does not entail payment on the part of the recipient. You will therefore be able to receive incoming text messages even if there is no credit left in your account balance, only with Orange you will have free incoming SMS while roaming.

Opening the line for roaming is not recommended since the fees are very high. the cost for calls are approximately 29.00 NIS for outgoing calls and 20.00 for incoming calls, all prepaid SIM cards in Israel are blocked for roaming by default therefore you will not get a signal in the outside of Israel.

 

Dialing and texting International

Dial using 018 or 019 followed directly by the country code - for example, dial the USA as follows: dial 018 or 019 etc. then 1(555)555-5555.

Dial the plus + sign then the country code followed by the phone number,  for example, SMS the USA dial: +1(555)555-5555. for international rates click here

Internet data connection (APN Settings)

Every carrier uses different access points (APN) settings for wireless DATA connection, some phones like the Iphone or Blackberry will automatically configure the APN settings, other type phones like Nokia/Android need to be configured manually.

You can Send a SMS to 999 with the letters OTA while installation it will ask for a password (PIN) enter 0000 , this will auto configure the APN settings on your phone, this service will not work with the Iphone or Blackberry phones these devices automatically find the network setting and auto configure, Android phones need to be configured manually.

To manually enter the APN settings use the two setting below
Name: Orange 3G
APN: uinternet
For more information on how to configure your phone with the Orange APN settings for data access click
here

Message Center Number (For SMS)

If you cannot send SMS messages with your device enter the message center number in your device SMS settings +972544120032 

Forgot your phone number ?

If you ever forget your phone number dial from your Orange SIM card *111 ext. 6 to hear your number.

Orange Customer Service

Customer service for your Israeli Orange prepaid SIM card is available by dialing *111 ext. 0 from your Orange Israeli SIM card, from landlines call 1-800-672643 Hours are: Sunday to Thursday from 8:00Am – 21:00PM, Friday and erev hag 8:00AM – 13:00PM

Cellcom "Talkman" FAQ

Checking account Balance

You can check your credit balance by dialing *777 from your prepaid SIM card (this is a free call), press 2 to hear your balance or press 3 to get your current balance sent to you by SMS, there is a 0.35 Agorot service fee for the SMS message.

There is no other way to find out your account balance !

 

Checking voice mail

Dial *80 from your phone, or hold down your '1' key. Your default password is 1234#. The instructions will guide you through the voice mail menu.

To reset the password dial *888

Change menu language

When you receive your SIM card it will be setup for English however if the menu language gets reset or if you wish to change it to a different language dial *777 press 9 then choose a language
(1)  Hebrew, (2) Arabic, (3) Russian, (4) English, (5) Chines.

 

Receiving local & international calls

Dialing to your Orange SIM card from and Abroad: 

The Israeli sim card phone number for all networks have 10 digits is 052-xxx-xxxx

From Israel: your number will be dialed as usual, just as if you were in Israel: 052-xxx-xxxx

From abroad: dial Israel's country code followed by the phone number, including dialing code, omitting the zero: +972-52-xxx-xxxx

For  example: 011-972-52-xxx-xxxx

Get a local phone number to ring on your phone in Israel, click here for more info.

Phone Requirements

verify that your phone does not have a service-provider lock. If you are unsure whether your phone is locked or not, test it with a SIM card from a service provider other than your own. If the phone is locked, you will see an error message when you turn on the phone or a message prompting you to enter a subsidy code, you can also call your service provider to verify and also ask for the unlock code. The Phone must be capable of functioning in the GSM/UMTS bands. UMTS 2100;850 - GSM 1800

Using your SIM card abroad

To sign up for the Cellcom International roaming service, call *778 from your personal Cellcom device toll free, Or dial 1-800-052.052 from any other phone.

During your stay abroad you will be able to receive incoming calls and text messages, and make outgoing calls on certain networks (it is not possible to send text messages or to use cellular data while roaming abroad).

The roaming service will be available as long as your account has credit. 

Opening the line for roaming is not recommended since the fees are very high. the cost for calls are approximately 27.00 NIS for outgoing calls and 20.00 for incoming calls, all prepaid SIM cards in Israel are blocked for roaming by default therefore you will not get a signal in the outside of Israel.

Internet data connection (APN Settings)

Every carrier uses different access points (APN) settings for wireless DATA connection, some phones like the Iphone or Blackberry will automatically configure the APN settings, other type phones like Nokia/Android need to be configured manually.

You can Send a SMS to 8877 with the letters WAP or MMS or VIDEO you can also call *320 and ask for the settings, this will auto configure the APN settings on your phone, this service will not work with the Iphone or Blackberry phones these devices automatically find the network settings and auto configure, Android phones need to be configured manually.

To manually enter the APN settings use the two setting below
Name: Cellcom 3G
APN: internetg
For more information on how to configure your phone with the Orange APN settings for data access click
 here

Message Center Number (For SMS)

If you cannot send SMS messages with your device enter the message center number in your device SMS settings +972521100059

Forgot your phone number ?

If you ever forget your phone number dial from your Cellcom SIM card *777 ext. 4 to hear your number.

Cellcom Customer Service

Customer service for your Israeli Cellcom prepaid SIM card is available by dialing *778 at any time from your Israeli cellular phone, from landlines call. 1800-052-052, if your calling from outside of Israel dial 052-9986646. Hours are: Sunday to Thursday from 8:00Am – 21:00PM, Friday and erev hag 8:00AM – 13:00PM

Pelephone "Talk'n'go" FAQ

Check account balance

You can check your credit balance anytime by dialing *998 or *199 from your prepaid Pelephone SIM card.

Follow the voice instructions.

This is a free call

Checking voice mail

Dial *151 or hold down your '1' key. Your default password is 1234*. The instructions will guide you through the voice mail menu.

Change menu language

Dial *999 ext. 2-3-1

Receiving international calls

Dialing to your SIM card from and Abroad: 

The israeli sim card phone number for all networks have 10 digits is 05x-xxx-xxxx

From Israel: your number will be dialed as usual, just as if you were in Israel: 05x-xxx-xxxx

From abroad: dial Israel's country code followed by the phone number, including dialing code, omitting the zero: +972-5x-xxx-xxxx

For  example: 011-972-5x-xxx-xxxx

Get a local phone number to ring on your phone in Israel, click here for more info

Using your SIM card abroad

To sign up for the Pelephone International roaming service, call *166 from your Pelephone SIM card toll free, Or dial 050-7077788, 1-700-558-088 from any other phone.

During your stay abroad you will be able to receive incoming calls and text messages, and make outgoing calls on certain networks (it is not possible to send text messages or to use cellular data while roaming abroad).

The roaming service will be available as long as your account has credit. 

Opening the line for roaming is not recommended since the fees are very high. the cost for calls are approximately 27.00 NIS for outgoing calls and 20.00 for incoming calls, all prepaid SIM cards in Israel are blocked for roaming by default therefore you will not get a signal in the outside of Israel.

Phone Requirements

verify that your phone does not have a service-provider lock. If you are unsure whether your phone is locked or not, test it with a SIM card from a service provider other than your own. If the phone is locked, you will see an error message when you turn on the phone or a message prompting you to enter a subsidy code, you can also call your service provider to verify and also ask for the unlock code. The Phone must be capable of functioning in the UMTS bands (3G only). UMTS 2100 or 850 

Internet data connection (APN Settings)

Every carrier uses different access points (APN) settings for wireless DATA connection, some phones like the Iphone or Blackberry will automatically configure the APN settings, other type phones like Nokia/Android need to be configured manually.

You can Send a blank SMS to 9999 or you can call *9999 ext. 1 the call will disconnect and send you the settings by SMS, this will auto configure the APN settings on your phone, this service will not work with the Iphone or Blackberry phones these devices automatically find the network settings and auto configure, Android phones need to be configured manually.

To manually enter the APN settings use the two setting below
Name: Pelephone 3G
APN: internet.pelephone.net.il
For more information on how to configure your phone with the Pelephone APN settings for data access click
 here

Forgot your phone number ?

If you ever forget your phone number dial from your Pelephone SIM card 0505010000 select English and press 1 to hear your number.

Message Center Number (For SMS)

If you cannot send SMS messages with your device enter the message center number in your device SMS settings +972500200011
 

Pelephone Customer Service

Customer service for your Israeli pelephone prepaid SIM card is available by dialing from your Pelephone SIM card *166 or *88 Ext. 1 - 3 the menu is not available in English but they do speak English, from landlines dial 050-7077788, 1-700-558-088

Hours are: Sunday to Thursday from 8:00Am – 21:00PM, Friday and erev hag 8:00AM – 13:00PM

Commen Issues

No Data Access

First make sure data services and 3G is enabled under network settings

If you have an Iphone reset the network setting under settings, general- reset

For Android follow the instruction bellow to configure the Orange APN settings for data access

Go to Menu> Settings> Wireless & networks.

Now select “Mobile networks” and then “Access Point Names”.

Click “Menu” and then “New APN”.

Enter Name and APN (below).

Leave Username, Password and other entries blank.

Save and activate.

​Click here to watch a video on how this is done

Click here for more information and screenshots

Invalid SIM / Sim not registered

Your phone is not Unlocked !

Cannot make calls

First check your balance, you can topup on our website if you need more credit

Make sure you are dialing currect

If you are trying to call international make sure your plan includes international calls, unlimited plans do not include international calls 

Contact us with the error message you are getting 

Verizon phone "invalid mmi code" error solution

If you are traveling with a Verizon Samsung phone you may encounter an error “connection problem or invalid mmi code” when trying to dial numbers beginning with star*, we have found a few solutions to work around this problem, please see below

1. Try dialing without the star
2  Try Adding the plus+ sign after the star
3. Try adding a comma (,) at the end of every call by holding down the star key
4. Check that call forwarding is off, go to settings> my device> call>additional settings> 1. turn off call forwarding 2. turn off fixed dialing FDN 3.use internet calling set to ask for every call or only for internet calls
5. Disable Google Voice or uninstall

Cut sim card manually to Micro/Nano (if you Ordered the wrong size sim)

If the sim card you have is to small you can buy a sim card adapter like this one, If you need to trim your SIM card to a micro-SIM size, here are your options:

1. Head to Amazon.com and search for a nano-SIM cutterlike this one. It works like a hole puncher. When it arrives, you'll simply place your SIM card in the tray and punch out a smaller size. As a bonus, you'll also receive two adapters, which will allow you to put the micro-SIM card back into a regular-size SIM slot later on.

2. Do it yourself. If you need to trim your standard or micro-SIM card immediately, print out this free template and follow the instructions on the page. It's crucial that you take your time with this project, because if you make a mistake, you'll have to purchase a new SIM card. For the best results, use a sharp pair of scissors and always cut less first and trim (or file) later, if need be.

To watch a video on how this is done click here 

3. Find out if any phone store in your neighborhood can cut it for you. some phone shops are able to trim it with a SIM cutter they have on hand. do not try asking your carrier's store they do not hold sim cutters.

Please note that there are always risks involved with home modifications and don’t cut up your SIM card unless you’re happy for it not to work (in this case you’ll need to get a replacement from the provider, or order a new SIM card). Proceed at your own risk.
To cut the sim card you need the following equipment

  • Unlocked Phone
  • Standard or Micro SIM card
  • Pencil
  • ruler 
  • Small pair of straight scissors
  • Nail file
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