You can check your credit balance by dialing *777 from your prepaid SIM card (this is a free call), press 2 to hear your balance or press 3 to get your current balance sent to you by SMS, there is a 0.35 Agorot service fee for the SMS message.
There is no other way to find out your account balance!
Dial *80 from your phone, or hold down your '1' key. Your default password is 1234#. The instructions will guide you through the voice mail menu.
To change the language dial 4 then 1
To reset the password dial *888
When you receive your SIM card it will be setup for English however if the menu language gets reset or if you wish to change it to a different language dial *777 press 9 then choose a language
(1) Hebrew, (2) Arabic, (3) Russian, (4) English, (5) Chines.
Dialing to your Orange SIM card from and Abroad:
The Israeli sim card phone number for all networks have 10 digits is 052-xxx-xxxx
From Israel: your number will be dialed as usual, just as if you were in Israel: 052-xxx-xxxx
From abroad: dial Israel's country code followed by the phone number, including dialing code, omitting the zero: +972-52-xxx-xxxx
For example: 011-972-52-xxx-xxxx
Get a local phone number to ring on your phone in Israel, click here for more info.
verify that your phone does not have a service-provider lock. If you are unsure whether your phone is locked or not, test it with a SIM card from a service provider other than your own. If the phone is locked, you will see an error message when you turn on the phone or a message prompting you to enter a subsidy code, you can also call your service provider to verify and also ask for the unlock code. The Phone must be capable of functioning in the GSM/UMTS bands. UMTS 2100;850 - GSM 1800
To sign up for the Cellcom International roaming service, call *778 from your personal Cellcom device toll-free, Or dial 1-800-052.052 from any other phone.
During your stay abroad you will be able to receive incoming calls and text messages, and make outgoing calls on certain networks (it is not possible to send text messages or to use cellular data while roaming abroad).
The roaming service will be available as long as your account has credit.
Opening the line for roaming is not recommended since the fees are very high. the cost for calls are approximately 27.00 NIS for outgoing calls and 20.00 for incoming calls, all prepaid SIM cards in Israel are blocked for roaming by default therefore you will not get a signal outside of Israel.
Every carrier uses different access points (APN) settings for wireless DATA connection, some phones like the iPhone or Blackberry will automatically configure the APN settings, other type phones like Nokia/Android need to be configured manually.
You can Send an SMS to 8877 with the letters WAP or MMS or VIDEO you can also call *320 and ask for the settings, this will auto configure the APN settings on your phone, this service will not work with the Iphone or Blackberry phones these devices automatically find the network settings and auto configure, Android phones need to be configured manually.
To manually enter the APN settings use the two setting below
Name: Cellcom 3G
For more information on how to configure your phone with the Orange APN settings for data access click here
If you cannot send SMS messages with your device enter the message center number in your device SMS settings +972521100059
If you ever forget your phone number dial from your Cellcom SIM card *777 ext. 4 to hear your number.
Customer service for your Israeli Cellcom prepaid SIM card is available by dialing *778 at any time from your Israeli cellular phone, from landlines call. 1800-052-052, if your calling from outside of Israel dial 052-9986646. Hours are: Sunday to Thursday from 8:00Am – 21:00PM, Friday and erev hag 8:00AM – 13:00PM